We have developed a Master Guide to Purchasing a Custom Grandfather Clock. This is a valuable resource that will help you understand all the components of a Grandfather clock and better decide which features are most important for you. Fill out the form to get access to our guide.
Who will deliver my grandfather clock?
Our grandfather clocks are delivered through our network of private shipping companies. We do not ship grandfather clocks using common carriers like FedEx or UPS because of the increased risk for damage when the clock is transferred from one truck to next.
Our private shipping companies offer first to final mile delivery, which means that the clock is loaded in an enclosed vehicle at our shop and unloaded at it’s final destination without being transferred to another vehicle. This greatly reduces the risk of shipping damage.
Who will deliver my wall or shelf clock?
Shipping for most wall and shelf clocks is fulfilled through standard parcel delivery service including FedEx and UPS. Shelf and wall clocks are packaged in cardboard boxes with foam or plastic padding for protection.
Who will setup my wall or shelf clock?
Setup for wall and shelf clocks is the responsibility of the customer. We provide an instruction manual, as well as email and phone support as needed. Occasionally a windup wall clock will require professional adjustments after delivery. If that is the case, it is the responsibility of the customer to contact a clock expert who can make the adjustments. Please see our warranty page for more information on what is included in the warranty.
What services are provided with grandfather clock delivery?
Our standard grandfather clock delivery service includes dropping off the clock inside your home on the first floor and placing it into operation. These services are only included for floor clocks with mechanical movements. If you would prefer to setup your clock by yourself, we can give you a credit of up to $400 per clock (on most floor clocks with mechanical movements only). See our terms and conditions page for more details on shipping and delivery.
What if my clock is damaged during shipping?
While we do our best to prevent damage during shipping, it does happen on rare occasions. We ask that you inspect your clock for damage immediately upon delivery. All damage claims must be made within 5 days of delivery of your clock. In the event that your clock arrives damaged, we will arrange to have your clock returned for replacement or repairs. Or depending on the nature of the damage we may hire a local expert to handle the repairs.
Do you offer international shipping?
We will consider international shipping on a case by case basis. Contact us for a free evaluation of your situation.
What is the payment schedule?
A 30% deposit is required to start your order. The final balance is due before delivery. We accept credit cards, bank transfers, payment by PayPal and other payment apps, and personal checks.
Can I customize a clock on your website?
Absolutely! We specialize in custom clocks. You can customize each clock using the options offered on our website, or if you find a clock somewhere else that you would like to customize, just send us a photo or drawing and we’ll get a cost estimate for you. We can also assist you with drawings for your clock if the only thing you have is an idea.
What is the difference between a grandfather and grandmother clock?
The main difference between a grandfather clock and grandmother clock is in the size and profile. A grandmother clock is smaller in size and has a narrower waist. A grandmother clock may also have a smaller clock movement that is driven by weights and chains instead of weights and pulleys. The movement is wound up by pulling on the chains instead of winding with a key (as in a grandfather clock).
How do I choose a wood type and stain color?
We offer a free stain color catalog that includes stain colors on a dozen different wood species. We also offer free wood samples with a clock purchase. When ordering wood samples, we will ask for a prepayment of $30 per wood sample. When the clock order is placed we will issue a refund for the samples. We provide up to 3 free samples with a grandfather clock purchase and 2 samples with a wall or shelf clock purchase.
What is the difference between a battery operated and a windup clock?
A windup clock has better sound than a battery operated clock, but will need to be wound up every 7 or 8 days to keep it operating without interruption. A battery operated clock is usually less expensive than a windup clock but there is a trade off in the sound quality. If the sound is important to you, you’ll want to choose a windup clock. If your budget is limited and you want less maintenance, you’ll want to choose a battery operated clock.
What is your return policy?
We accept returns within 30 days of delivery of your clock. The clock must be returned in good condition before a refund will be issued. Shipping fees will not be refunded and there will be a 15% restocking fee on returns. Some clocks with customizations beyond the options that we offer on our website may not be returnable.
How soon will my clock ship?
We are a custom clock company, which means that we won’t build your clock until you place an order. Lead times can range anywhere from 2 to 20 weeks. Most wall and shelf / mantel clocks ship within 6-8 weeks, while most grandfather clocks ship within 12-16 weeks. Contact us for the estimated lead time for the clock that you’re interested in.
What is a grandfather wall clock?
A grandfather wall clock is a clock with characteristics similar to a grandfather clock, expect it is smaller in size and hangs on the wall. See our blog post on grandfather wall clocks for more information.
Read our terms and conditions page for more details or send us an email at [email protected] and we’ll get back to you ASAP with answers to your questions.
