Who will deliver my grandfather clock?
Our grandfather clocks are delivered through our network of private shipping companies. We do not ship grandfather clocks using common carriers like FedEx or UPS because of the increased risk for damage when the clock is transferred from one truck to next.
Our private shipping companies offer first to final mile delivery, which means that the clock is loaded in an enclosed vehicle at our shop and unloaded at it’s final destination without being transferred to another vehicle. This greatly reduces the risk of shipping damage.
Who will deliver my wall or shelf clock?
Shipping for most wall and shelf clocks is fulfilled through standard parcel delivery service including FedEx and UPS. Shelf and wall clocks are packaged in cardboard boxes with foam or plastic padding for protection.
Who will setup my wall or shelf clock?
Setup for wall and shelf clocks is the responsibility of the customer. We provide an instruction manual, as well as email and phone support as needed. Occasionally a windup wall clock will require professional adjustments after delivery. If that is the case, it is the responsibility of the customer to contact a clock expert who can make the adjustments. Please see our warranty page for more information on what is included in the warranty.
What services are provided with grandfather clock delivery?
Our standard grandfather clock delivery service includes dropping off the clock inside your home on the first floor and placing it into operation. These services are only included for floor clocks with mechanical movements. If you would prefer to setup your clock by yourself, we can give you a credit of up to $400 per clock (on most floor clocks with mechanical movements only). See our terms and conditions page for more details on shipping and delivery.
What if my clock is damaged during shipping?
While we do our best to prevent damage during shipping, it does happen on rare occasions. We ask that you inspect your clock for damage immediately upon delivery. All damage claims must be made within 5 days of delivery of your clock. In the event that your clock arrives damaged, we will arrange to have your clock returned for replacement or repairs. Or depending on the nature of the damage we may hire a local expert to handle the repairs.
Do you offer international shipping?
We will consider international shipping on a case by case basis. Contact us for a free evaluation of your situation.
What is the payment schedule?
A 30% deposit is required to start your order. The final balance is due before delivery. We accept credit cards, bank transfers, payment by PayPal and other payment apps, and personal checks.