FAQ’s

Find answers to your questions about Amish clocks

Shipping

Who will deliver my grandfather clock?

Our grandfather clocks are delivered through our network of private shipping companies. We do not ship grandfather clocks using common carriers like FedEx or UPS because of the increased risk for damage when the clock is transferred from one truck to next.

Our private shipping companies offer first to final mile delivery, which means that the clock is loaded in an enclosed vehicle at our shop and unloaded at it’s final destination without being transferred to another vehicle. This greatly reduces the risk of shipping damage.

Who will delivery my wall or shelf clock?

Shipping for most wall and shelf clocks is fulfilled through standard parcel delivery service including FedEx and UPS. Shelf and wall clocks are packaged in cardboard boxes with foam or plastic padding for protection.

What services are provided with grandfather clock delivery?

Our standard grandfather clock delivery service includes dropping off the clock inside your home on the first floor. It does not include unwrapping the clock and placing it into operation. We can provide setup service for an additional charge on a case by case basis. Typical setup charges are in the range of $200 to $400. Our standard delivery is free in the USA (with the exception of Hawaii and Alaska).

What if my clock is damaged during shipping?

While we do our best to prevent damage during shipping, it does happen on rare occasions. We ask that you inspect your clock for damage immediately upon delivery. All damage claims must be made within 10 days of delivery of your clock. In the event that your clock arrives damaged, we will arrange to have your clock returned for replacement or repairs. Or depending on the nature of the damage we may hire a local expert to handle the repairs.

Do you offer international shipping?

We will consider international shipping on a case by case basis. Contact us for a free evaluation of your situation.

General

Can I customize a clock on your website?

Absolutely! We specialize in custom clocks. If you find a clock on our website or somewhere else that you would like to customize, just send us the photo and we’ll get a cost estimate for you. You can request a custom quote here

What is the difference between a grandfather and grandmother clock?

The main difference between a grandfather clock and grandmother clock is in the size and profile. A grandmother clock is smaller in size and has a narrower waist. A grandmother clock may also have a smaller clock movement that is driven by weights and chains instead of weights and pulleys. The movement is wound up by pulling on the chains instead of winding with a key (as in a grandfather clock).

How do I choose a wood type and stain color?

We offer a free stain color catalog that includes stain colors on a dozen different wood species. We also offer free wood samples with a clock purchase. When ordering wood samples, we will ask for a prepayment of $30 per wood sample. When the clock order is placed we will issue a refund for the samples. We provide up to 3 free samples with a grandfather clock purchase and 2 samples with a wall or shelf clock purchase.

What is the difference between a battery operated and a windup clock?

A windup clock has better sound than a battery operated clock, but will need to be wound up every 7 or 8 days to keep it operating without interruption. A battery operated clock is usually less expensive than a windup clock but there is a trade off in the sound quality. If a high quality sound is important to you, you’ll want to choose a windup clock.

What if my clock isn’t what I expected?

We will take responsibility for any mistakes that we make on the order or damage that occurs during shipping. In the event that something is not as expected because of our mistake or shipping damage, we will repair or replace the clock at our cost. 100% customer satisfaction is our goal. However, due to the custom nature of our clocks we do not accept returns. All sales are final.

Still Have Questions?

Send us an email at [email protected] and we’ll get back to you ASAP with answers to your questions.

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