Shipping & Returns

Here’s what to expect for shipping, setup, returns and payment when you order from Old Time Chimes. These policies are part of our full Terms and Conditions. Questions? Email [email protected] or text (610) 953-1550.

Shipping

All clocks come with free shipping in the USA (excluding Hawaii and Alaska). For areas outside of our free shipping area, please contact us for a no-obligation shipping estimate. 

In the event that the clock is undeliverable because of a wrong shipping address or because no one is available to meet the delivery driver, the customer may be charged a re-delivery fee. 

We do not deliver to P.O. boxes. 

Wall and shelf / mantel clocks are delivered via a parcel shipping service. 

Floor clocks are delivered by a furniture delivery specialist. 

Shipping to an international address will be considered on a case by case basis.

Shipping damage

Please inspect your clock carefully upon arrival for shipping damage. All shipping damage claims must be made within 5 days of delivery. If no notification of damage is made within 5 days of delivery, you accept and own the merchandise, as delivered. 

In the unlikely event that shipping damage does occur, we will work with you and the carrier to correct the damage by repairing or replacing the damaged product.

Setup / assembly services

Free in-home-setup is provided for most floor clocks with mechanical movements and in most areas of the USA. If this service is available in your area, we will arrange to have a local clock expert come out and assist with setting up your clock.

What is included in free in-home setup: 

• Unload the clock and place it inside your home (first floor)
• Finish unpacking the clock
• Install the weights and pendulum
• Ensure that the clock is running smoothly and make any necessary adjustments
• Provide basic instructions on care of the clock 

If you would rather do your own unloading and setup, we can provide a credit of up to $400. In that case, setup will be your responsibility. 

Delivery and setup may be completed at two separate times. Our delivery professional will deliver the clock, and then we’ll arrange for a clock expert to come in and set it up for you. 

For other clocks besides mechanical floor clocks, the final assembly is the responsibility of the purchaser. We provide instructions and support as needed. 

For wall clocks, it is the customer’s responsibility to hang the clock on the wall. We are not responsible for clocks that fall off the wall.

Lead times

While we do our best to honor our quoted lead times, please understand that at times the lead time must be extended due to circumstances outside of our control. 

Returns

We offer returns within 30 days of delivery. Shipping and setup are included free with your order. If you return a clock, the cost of the original shipping and setup will be deducted from your refund, along with the restocking fee. There will be a 15% restocking fee on returns. 

Please contact us to arrange for returns. Refunds will be processed within 15 days after the item is received back in good condition. 

Clocks that are customized beyond the options offered on our website may not be returnable in every case. 

Cancellations

Your order can be canceled for any reason up to 48 hours from making the deposit. After 48 hours, we will handle cancellation requests on a case by case basis. If your clock has already entered production, no refund or only a partial refund of your deposit may be issued. 

Payments

Payments can be made in any amount, but a 30% deposit is required to get the order started on orders over $1,500. The remaining balance is due before delivery. On orders under $1,500, payment in full is required at the time of order.

Deposits may not be refundable depending on how far along your clock is in the production process. Payment can be made via check, bank transfer, or credit card.